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Customer Support

--Nationwide--

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Job Title: Customer Support

Location: Work from Home

Company: Fix.Glass Ltd (www.fix.glass) in UK


The Role:​

Fix Glass is a dynamic, customer-focused company in the vehicle glass replacement industry. We are looking for a motivated Customer Support Agent to join our remote team! 


Key Responsibilities:

  • Assist Customers with payments, booking rescheduling or any issues that arise.
  • Assist Sales Agents with queries on dealership part prices and ETAs.
  • Assist Technicians with queries on stock or with customers.
  • Respond promptly to queries.
  • Maintain organized records using CRM software and ensure accurate data entry.

Work Schedule:

You will work under one of the following shift pattern - UK time 07:00am to 19:00pm:

  • 3 days on, 2 days off (12 hour shift with 1 hour lunch) - £300 bi-weekly
  • 3 days on, 1 day off (12 hour shift with 1 hour lunch) - £400 bi-weekly

We do not follow weekdays or national holidays. Holidays must be chosen manually yourself, and you can match them with holidays if you wish.


Compensation & Benefits:​

  • Bi-weekly payments (every two weeks)
  • Customizable paid leave: Choose your own leave days (subject to approval).
  • Comprehensive Training & Ongoing Support: We equip you with the tools to succeed.

Requirements: ​

  • A quiet home workspace with a professional setup
  • A PC and dual monitor, wired microphone, and cable fiber internet connection for seamless communication (WIFI not recommended)
  • Self-motivated, goal-oriented, and able to work independently
  • PC and technical knowledge is a must
  • Attention to detail and ability to multitask
  • Experience in a customer service role, preferably in the automotive industry
  • Strong communication and interpersonal skills
  • A proactive attitude and willingness to assist across departments

Why Join Fix.Glass?

  • Remote Work: Enjoy the freedom of working from the comfort of your home.
  • Innovative Environment: Be part of a forward-thinking company with a passion for excellence.
  • Supportive Team: Work alongside a collaborative team dedicated to your success.


Fix.Glass is a merit-based employer. We value skill and excellence, fostering a professional environment where talent and dedication drives success.

 

Apply Now!